If you’ve never logged into the website before or you’ve forgotten your password, you can enter your registered email address into our Forgotten Password page to receive instructions on how to set up a new password or reset an old one.

Some useful tips

There are a few things to remember about logging in:

  • Your username is the primary e-mail address we hold on record for you.

  • If you’ve tried to reset your login but not received an e-mail, it may be in your junk or spam folder.

  • If you’ve updated your e-mail address lately, please update your membership record, as this will affect your ability to log in.

We know that sometimes things can still go wrong, so please email our Membership Team or call them on 03330 145550 if you still have problems.

Please quote your membership number if possible. If you don’t know your membership number, please quote your full name, date of birth and postcode if you email us.