This is a course for experienced NASUWT caseworkers. Using a mixture of simulation, presentation and discussion, participants deal with a complex and serious issue on behalf of a fictional member. In the process, caseworkers examine the nature of difficult decisions that have to be made; how to use procedures effectively; and how to access the Union's legal services appropriately..

Applicants will have already completed Casework (Stage 3) and have experience of handling members' cases. The course usually needs at least three participants to run.