The NASUWT is the largest UK-wide teachers’ union. The NASUWT is a progressive and continually growing union, working to reflect and represent members’ interests and views.

The NASUWT aims to provide high-quality support and advice to all of our members at all times. The Union wishes to be responsive to members and this procedure is intended to ensure that NASUWT members are aware that:

  • anyone wishing to make a complaint about Union services knows how to do so;

  • the Union responds to the complaint quickly and in a courteous and efficient way;

  • members’ complaints are taken seriously and properly dealt with; and

  • the Union learns from the complaints and, where complaints are found to be justified, takes appropriate measures.

How a complaint can be made

The procedure provides for two stages:

Stage 1 - Informal/problem-solving

Many complaints or potential complaints can be resolved quickly by discussing the complaint with your Association or Region.

This is where the process should start and, unless there are exceptional circumstances, the informal stage should be exhausted as a first step.

Complaints at stage one may be made either in writing or orally.

Stage 2

This stage involves a formal complaint concerning a branch, lay officer or paid official of the Union.

The complaint should be made in writing to the NASUWT Headquarters and marked for the attention of the Assistant General Secretary (Regional Development and Support):

  • by post to: Hillscourt Education Centre, Rose Hill, Rednal, Birmingham B45 8RS; or

  • by emailing [email protected].

To aid the investigation, it would be helpful if the complainant provided full details. The complainant will normally receive an acknowledgement on the day of receipt of the complaint.

Regard will be given to the complexities of the case concerned. Updates on progress will be given every ten working days. The Regional Organiser or National Executive Member will investigate whether the complaint is justified and will also advise the member of the findings and any action that will be taken.

If a complaint is about a National Executive Member, the Union’s President will investigate and respond. Where a complaint is about a Regional Organiser, the Assistant General Secretary will investigate and respond.

Complaints from employers

The NASUWT takes all complaints seriously and has clear and robust internal procedures for those complaints raised by its members in relation to the services provided and the conduct of all Officers and staff.

Feedback from employers is welcomed and monitored. You may give feedback by emailing [email protected].